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House bank charging


We have a new to us 2000 396. The house batteries appear to have been depleted....no interior lights are working, they were on then dimmed over time and now nothing. All of this happened in the couple of hours it took me to purchase and then run the shore power cords.
Can someone tell me where the battery chargers are located...id like to get a look at them, their breaker switches are on....so one of them should be charging the house batteries should they?
The boat is so new to me that I’m wondering if it’s operator error, or bad batteries, or a bad charger....what do you all think? Thank you for any advice!
Mary

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